The mobile check-in may well be the first step in direct communications between airlines and passengers as they travel. Ultimately, Henry H. Harteveldt, a vice president with Forrester Research, said he expected airlines would use mobile messaging to communicate with passengers about on-board services, rebooking options, baggage pickup and ticket purchases.
19 March 2008
Paper Is Out, Cellphones Are In
Paper Is Out, Cellphones Are In (NY Times 18-Mar-08)
